Before fence materials arrive, identify the receiving location, contact and unloading arrangements. Fabric rolls, framework, gates and fittings may require different handling and checking, so the receiving team needs the actual order information.
Delivery coverage, freight charges and responsibilities are confirmed for each order. Use the accepted quotation and shipping arrangements to plan the site rather than assuming every service is included.
Confirm where the shipment ends
Provide the full receiving address and destination details. If materials go to a warehouse before reaching the installation site, identify that location and who handles the later movement.
Keep the project address and receiving address separate where they differ. State whether there are multiple phases or separate receiving points so the proposed arrangement can be reviewed.
The shipping and delivery policy describes the information to confirm with the order.
Describe access and receiving hours
Tell the supply team about gates, restricted vehicle access, appointment requirements and receiving hours. Identify a contact who will be available for the agreed delivery arrangement.
Ask for the shipment information needed to plan unloading, including available dimensions or weights. Have the receiving team select appropriate equipment and labor for the actual materials. Do not assume unloading or pickup is included unless expressly agreed.
Give each responsibility an owner
| Responsibility | Detail to agree |
|---|---|
| Site access | Clear route, restrictions and receiving hours |
| Delivery contact | Name and contact number for the receiving person |
| Unloading | Responsible party, equipment and labor |
| Order checking | Person with the quotation and component list |
| Storage | Suitable receiving space and applicable handling instructions |
| Reporting issues | Order reference, records and supplier contact |
Share the current material list with the person receiving the order. An outdated drawing or partial list can make it harder to distinguish a shortage from a scope change.
Inspect and record the delivery
Check packaging and materials for visible damage, shortages or discrepancies. Compare the delivered items with the agreed list. Where possible, note issues on delivery paperwork and take photographs showing the goods, packaging and identifying information.
Email [info@chainlinksupplyco.com](mailto:info@chainlinksupplyco.com) promptly with the order reference and supporting details if there is a problem. Keep the records, and contact the team before returning goods. Follow the applicable order terms and supplier handling guidance.
Communicate changes before dispatch
If the receiving location, contact or access conditions change, tell the supply team promptly. Estimated timing should be coordinated using the written order arrangements rather than treated as a guaranteed arrival date.
For a new inquiry, include the receiving information with the material requirements. Request a chain-link materials quote with your destination, site restrictions and target timing so freight and materials can be reviewed together.
